What are the responsibilities and job description for the Customer Service Representative position at bertelsmann.valhalla.stage?
Introducing ourselves
Arvato - the spirit of solutions!
We at arvato provide a comprehensive. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region.
More than 65,000 employees disign and implement solutions. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region.
Job duties
As Customer Service Representative, you will be working quite hard and also try your best to satisfy the customer. This means that you should motivate the team around you.
The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US regiaon.
If you are looking for a great job and a great company, stop here - arvato digital services Ilc. is the place to grow your career!
Duties and Rewsponsibilities:
- Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers. Assists in the development, implementation and support
- of operational policies and procedures that facilitate the attainment of departmental and organizational goals. Overall Responsibilities:
- Nurturing high-end clientele and be contact person for status of application and orders, billing issues, customer profiles, program and campaign information
- Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer
- Provides appropriate feedback and settlement to all customer contacts (including referrals to other organizations)
- Assists customers in enrollment process including but not limited to in depth information on program benefits, terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer. Takes orders over the phone for replacement materials
- Processes application materials and other assigned tasks and makes compliance decisions in accordance with program requirements and Microsoft guidelines
- Processes and investigates returns
- Updates and maintains Contact Management System Software. Contacts customers for marketing, survey and follow up purposes. Performs necessary job costing functions. Enters manual orders into ERP system.
- Captures and documents customer complaints. Keeps abreast of program changes and informational updates
Job requirements:
- Responsible for providing industry-leading customer service while meeting the
- quality and schedule expectations of the company’s customers.
- Assists in the development, implementation and support
- Of operational policies and procedures that facilitate the attainment of
- Departmental and organizational goals. Overall Responsibilities:
- Nurturing high-end clientele and be contact person for status of application and orders,
- Billing issues, customer profiles, program and campaign information
- Answers telephone, e-mail, fax, letter, chat and newsgroup inquiries posed by customer
- Provides appropriate feedback and settlement to all customer contacts (including referrals to other organizations)
- Assists customers in enrollment process including but not limited to in depth information on program benefits
- Terms and conditions, application options, as well as technical support on tools, and resolving any open issues with the customer
- Takes orders over the phone for replacement materials
- Processes application materials and other assigned tasks and makes compliance decisions
- In accordance with program requirements and Microsoft guidelines
- Processes and investigates returns
- Updates and maintains Contact Management System Software. Contacts customers for marketing,
- Survey and follow up purposes. Performs necessary job costing functions. Enters manual orders into ERP system.
- Captures and documents customer complaints. Keeps abreast of program changes and informational updates
Compensation - $12.00
401k with matching up to 6% after one year.
Comprehensive health benefits influding dental and vision.
Paid vacation.
Employee Preferral Program.
Tuition Reimbursement.
Flexible Spending Account and Health and Dependent Care.
For more information, please visit our Web Site: www.arvato.com
About our company
Arvato - the spirit of solutions!
We at Arvato provide a comprehensive range of services and solutions. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region.
The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region. The purpose of this role is to support one of our reputable clients' product which lists businesses on an internet search engine and maps in the US region.
Nearest Major Market: Ann Arbor
Nearest Secondary Market: Detroit
Job Segment:
Salary : $12
