What are the responsibilities and job description for the Client Services Representative position at Bertelsmann?
The Client Services Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.
YOUR TASKS
- Create deliveries daily and monitor order processing.
- Monitor stock availability to ensure timely order clearance.
- Support account and purchasing team to troubleshoot order issues.
- Manage inventory updates, promotional planning, customer return cases, and inbound planning.
- Coordinate return shipments (e.g., create return labels).
- Communicate with customers on order status and expected delivery dates.
- Prepare and maintain status reports for client, management, and internal communications.
- Oversee customer accounts to ensure SLAs are met.
- Assist the Account Manager in providing data, advice, and resolving problems.
- Participate in business reviews with the customer.
- Work closely with operations to ensure program requirements are met.
YOUR TASKS
YOUR TASKS
