What are the responsibilities and job description for the Senior Global Account Manager position at Bertelsmann?
As a Senior Global Account Manager at Arvato, you will play a critical role in ensuring client satisfaction by overseeing a team responsible for meeting and exceeding Service Level Agreements (SLAs). You will manage the daily operations of your team, ensuring they have the resources necessary to succeed, while also maintaining strong relations with key clients and internal stakeholders.
YOUR TASKS
- Lead, hire, train, and develop a team of Client support functions, ensuring high performance through motivation, recognition, and coaching.
- Act as the primary liaison between clients and internal teams, aligning operational output with client expectations to meet or exceed SLAs.
- Drive strategic account management by developing and executing client-focused initiatives that enhance service delivery and customer satisfaction.
- Oversee operational reporting, including data gathering for invoicing, forecasting monthly volumes, and tracking key performance metrics.
- Build and maintain strong cross-functional relationships with decision-makers across various departments to ensure alignment on client needs and business objectives.
- Review and manage Customer Statements of Work (SOWs), monitor daily activities, and evaluate weekly scorecards to track and improve performance.
- Identify and implement process improvements to enhance efficiency, service quality, and overall account performance.
- Manage the global locations, ensuring regularly communication and updates, new processes and client expectations.
- Seek out business opportunities to support growth across locations & services
- Ensure compliance with all company safety and hygiene regulations.
- Adhere to and uphold the 5S Program and company guidelines.
YOUR PROFILE
WE OFFER
