Automotive Service Manager Hartford CT 120k -150k

**Job Title: Automotive Service Manager**

• Location:** Hartford, CT
• Salary:** $120,000 - $150,000 per year
  
  

Company Overview

We are a leading automotive service center known for our commitment to quality service and customer satisfaction. Located in Hartford, CT, we strive to provide an exceptional experience for our customers while fostering a positive work environment for our team. We are currently seeking an experienced and motivated Automotive Service Manager to lead our service department.

Job Summary

As the Automotive Service Manager, you will be responsible for overseeing the daily operations of the service department, ensuring the highest level of customer service, efficiency, and productivity. You will lead a team of technicians and service advisors to achieve performance goals while maintaining a customer-centric approach and promoting a culture of teamwork and accountability.

Key Responsibilities

• **Team Leadership:** Manage, mentor, and motivate a team of technicians and service advisors to deliver exceptional service and meet departmental goals.
• **Customer Service:** Ensure all customers receive outstanding service, addressing concerns and inquiries promptly and professionally.
• **Operations Management:** Oversee the daily operations of the service department, including scheduling, workflow, and inventory management to maximize efficiency and productivity.
• **Financial Oversight:** Monitor and manage the service department’s budget, ensuring profitability while controlling costs and improving service efficiency.
• **Performance Metrics:** Analyze KPIs and service performance metrics to identify areas for improvement and implement strategies to achieve departmental goals.
• **Training and Development:** Facilitate ongoing training and development programs for staff regarding new technologies, equipment, and customer service best practices.
• **Quality Control:** Ensure adherence to safety standards and repair quality to maintain customer trust and satisfaction.
• **Relationship Building:** Develop strong relationships with customers and vendors, driving customer retention and repeat business.
• **Reporting:** Prepare and present regular performance reports and forecasts to upper management, highlighting successes and areas needing attention.
  
  

Qualifications

• Bachelor’s degree in Business Administration, Automotive Technology, or a related field preferred.
• Minimum of 5 years of experience in automotive service management or a related role.
• Strong knowledge of automotive repair and service management principles.
• Proven track record of achieving sales and performance goals.
• Exceptional leadership, interpersonal, and communication skills.
• Proficient in using automotive service management software and tools.
• Valid driver's license with a clean driving record.
  
  

Benefits

• Competitive salary ($120,000 - $150,000) based on experience.
• Performance-based bonuses.
• Health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Ongoing training and career development opportunities.
  
  

How To Apply

If you are a proactive and results-oriented leader with a passion for the automotive industry, we want to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email address] with the subject line "Automotive Service Manager Application."

Equal Opportunity Employer

We are an equal opportunity employer and welcome applicants from diverse backgrounds to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

*This job description is a guideline and is not intended to be exhaustive. Duties may change as needed.*