Patient Care Representative

BERTIE COUNTY RURAL HEALTH ASSOCIATION

JOB TITLE / DESCRIPTION: Patient Care Representative (PCR)

BASIC JOB PURPOSE: Perform important and public relations in person and on the telephone by greeting each patient. Maintain a professional atmosphere at all times while promoting smooth patient flow. Inform patients of their responsibility regarding financial obligations.

JOB STATUS: NON-EXEMPT

SUPERVISION: Reports directly to the COO

APPROVED BY: CEO

ESSENTIAL DUTIES AND RESPONSIBILITIES: (Other duties may be assigned)

• Responsible for insurance verification, demographic information and specific billing information directly from patient, by verifying and updating all insurance and demographic information for all patients every time they come into the center; scans all insurance and identification into EMR systems correctly;
• Make sure all patients are properly signed-in; patient's identification is verified.
• Informs patients of income verification process and account status;
• Responsible for disseminating information to clients and visitors regarding services of the center and how to utilize these services;
• Set up patients accounts correctly;
• Must be cordial at all times, and greet patients with a smile;
• Collaborates with clinical staff to forward messages for prescription refill requests from patients and pharmacists and refer them to the appropriate clinical staff member;
• Implement check-in and check-out procedures correctly;
• Responds to payment plans with patients for past and present balances. Post payments to patient accounts;
• Collects all co-pays and past due balances at time of visit.
• Ability to use EMR systems appropriately;
• Count receipts and balance at the end of the day. Make sure cash drawer balances daily;
• Maintains a clean work area appearance;
• Monitors patient and visitor traffic during clinic hours;
• Performs all other duties relevant to the functioning of the organization as directed;
• Follow all HIPAA regulations and guidelines;
• Reviews patient accounts for past due balances and / or credits at time of visit.
• Takes an active role in quality improvement efforts to serve as a participating member of BCRHA QI team.
• Serves as an integral part of provider(s) care team to assist with pre-visit planning, care management and other care team duties as assigned.
• The employee will perform other duties and responsibilities as assigned from time to time by the CEO (e.g. health fairs, workshops, seminars, meetings, etc.).

QUALITIES

This job requires:

• Integrity, i.e., being honest and ethical
• Dependability, i.e., being reliable, responsible and dependable in fulfilling obligations
• Organization, i.e., approaching tasks in a logical and sequential manner, minimizing confusion and avoiding inconsistencies
• Self-Control, i.e., maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior – even in difficult situations
• Stress Tolerance, i.e., accepting criticism and dealing calmly and effectively with high stress situations
• Attention to Detail, i.e., being careful about detail and thorough in completing work tasks
• Adaptability/Flexibility, i.e., being open to change (positive or negative) and to considerable variety in the workplace
• Cooperation, i.e., being pleasant with others on the job and displaying a good-natured, cooperative attitude

TEAMWORK CONCEPT: Bertie County Rural Health Association is an organization that strives to remain on the cutting edge of new technology and professional best practices. In order to efficiently implement this philosophy teamwork is vital. Operating in the team concept is a requirement for employment. It requires initiative and cooperation from your direct assigned duties and also other initiatives including accreditation for Primary Care Medical Home statuses.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. YOU MUST BE FULLY VACCINATED AGAINST COVID-19.

EDUCATION and /or EXPERIENCE: High school diploma or GED. Minimum one (1) year experience in a Medical office practice setting.

LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate with patients and family members of various education, socioeconomic and cultural backgrounds.

MATHEMATICAL SKILLS: Ability to apply concepts of basic mathematics, accounting and computations.

OTHER SKILLS AND ABILITIES: Ability to input data into the computer for compiling information, basic office equipment knowledge, and proficient in the use of a ten (10) key calculator. Familiarity with effective use of patient accounting system.

REASONING ABILITY: Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS: None

PHYSICAL / MENTAL DEMANDS: The physical mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear, sit and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand, walk, climb balance on two feet, stoop, kneel, crouch, or reach with hands and arms. The employee must occasionally lift and or move up to ten (10) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Mental demands include the ability to learn, adapt to changes, pay close attention to details, exercise discretion and good judgment, develop options and solutions to crisis and problems, gather and analyze facts, courteous and professional behavior, deal with stressful situations and adhere to company policies and procedures.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

RISK CLASSIFICATION LEVEL: Category A - (Job classification level in which employees have maximal risk to blood borne pathogens).

ACCOMMODATION: Bertie County Rural Health Association has the right to modify the duties and functions of the job description based on the needs of the organization.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Medical Office Practice Setting: 1 year (Required)

Work Location: In person

Salary : $23,800 - $30,100