What are the responsibilities and job description for the Customer Service Representative position at Berwick Hospital Center?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met efficiently and effectively. The ideal candidate will possess strong communication skills and a commitment to delivering outstanding customer service.
Duties
- Respond promptly to customer inquiries via phone, email, and chat, ensuring a high level of service at all times.
- Provide accurate information regarding services, assisting customers with their needs.
- Handle outbound calling to follow up on customer inquiries and ensure satisfaction.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyze customer feedback to identify trends and areas for improvement in service delivery.
- Demonstrate excellent phone etiquette while communicating with clients, fostering positive relationships.
- Collaborate with team members to resolve complex issues and enhance the overall customer experience.
Requirements
- Previous experience in a call center or client services environment is preferred.
- Strong communication skills in English, both verbal and written, are essential for effective interaction with customers.
- Proficient in data entry with the ability to type accurately and efficiently.
- Ability to analyze customer needs and provide appropriate solutions.
- A friendly demeanor with excellent phone etiquette is crucial for this role.
- Strong organizational skills and attention to detail are required to manage multiple tasks effectively.
- A proactive approach to problem-solving and a willingness to learn new skills will contribute to success in this position.
Join our team as a Customer Service Representative and be part of a dynamic environment where your contributions will make a significant impact on our clients' satisfaction!
Job Types: Full-time, Part-time
Expected hours: 16 – 24 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
