Client Success Manager

Position Overview:

The Client Success Manager will serve as the primary point of contact for our clients, ensuring a seamless and positive experience throughout their journey. The ideal candidate will combine strong project management skills with some knowledge or understanding of CMMC and NIST 800-171, ensuring that clients not only meet compliance requirements but also realize the full value of our services. This role requires a strategic thinker who can balance client needs, business goals and compliance initiatives.

Key Responsibilities:

Client Relationship Manager

• Serve as the primary liaison between clients and internal teams, ensuring excellent communication and alignment throughout the customer lifecycle.
• Understand client goals, objectives, and challenges, offering tailored solutions and driving client satisfaction.
• Monitor client health and satisfaction, addressing concerns and facilitating resolution when needed.

Project Management

• Oversee project timelines, deliverables, and resource allocation for clients undergoing NIST 800-171 implementation and CMMC assessment prep, audits or related initiatives.
• Ensure successful implementation of solutions by managing cross-functional teams and tracking project milestones.
• Coordinate and lead some client-facing meetings, including kick-off calls, status updates, and project reviews.

Reporting and Analytics

• Track project progress and provide regular updates to clients and internal stakeholders
• Use data to assess client satisfaction, project success and areas for improvement.
• Provide insights and recommendations to optimize client success and increase the likelihood of renewal

Qualifications:

• Bachelor's degree preferred.
• At least 3 years of experience in a client-facing role, preferably in Client Success, Account Management, or Consulting, with a focus on compliance or cybersecurity.
• Strong project management experience, with a proven ability to manage complex client projects from initiation to completion.
• Knowledge of CMMC and NIST 800-171, and related government regulations.
• Strong problem-solving skills and the ability to think strategically and creatively to address client needs.
• A client-centric mindset, with a passion for driving customer success and satisfaction.
• Experience with Microsoft 365 Solution Suite and 3rd Party Project Management tools.

Preferred Qualifications

• PMP, CAPM, CPM or similar certification
• Experience in the cybersecurity or technology industry

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

We value our employees time and efforts. Our commitment to your success is enhanced by our competitive annual salary, an extensive benefits package including paid time off, medical, dental and vision benefits. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning, and culture.

Job Type:

• Full-time

Experience:

• CMMC Level 2: Two years (Required)
• NIST SP 800-171 Implementation: Two years (Required)

Work Location:

Hybrid - Minneapolis/St. Paul - Twin Cities (Preferred)

Job Type: Full-time

Pay: From $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Minneapolis, MN 55439

Salary : $75,000