What are the responsibilities and job description for the Account Manager position at Bespoke Labs?
Job Title: Account Manager
Location: Corktown, Detroit (In-Person)
Job Type: Full-Time
About the Role
MOQ1.com - powered by Bespoke Labs - is looking for a dedicated Account Manager to join our team. In this role, you will manage a portfolio of B2B clients, ensuring they maximize the value of our ecommerce platform. You’ll play a key role in client engagement, platform adoption, and revenue growth by providing expert guidance and support.
If you thrive in a client-facing role and enjoy problem-solving, relationship-building, and driving platform success, we’d love to hear from you!
Key Responsibilities:
- Serve as the primary point of contact for B2B clients, guiding them through platform adoption, online store setup, and best practices to drive sales.
- Utilize data to proactively engage clients via email and phone, fostering strong relationships and optimizing platform usage.
- Stay informed on platform updates and collaborate with customer success and development teams to ensure seamless client communication and adoption of new features.
- Monitor and analyze key performance metrics (e.g., account adoption, shop creation, shop sales) to identify growth opportunities and recommend improvements.
- Identify and support strategic and enterprise-level clients for expanded partnership opportunities.
- Handle high-priority or complex customer issues, ensuring swift and effective resolution.
Qualifications:
- Up to 2 years of experience in Account Management, Client Management, or a similar B2B role.
- Experience with SaaS or ecommerce platforms is a plus.
- Strong verbal and written communication skills with the ability to build and maintain client relationships.
- Ability to multitask and collaborate across teams in a fast-paced environment.
- Familiarity with CRM tools (HubSpot, Zoho, Salesforce, ZenDesk, etc.).
- Strong attention to detail and excellent problem-solving skills.
What We Offer:
- Competitive salary and benefits package
- Healthcare - Medical, Dental, and Vision
- 401(k)
- Personal Time Off - Accrued days, 8 fixed company holidays plus 1 (one) ad-hoc floating holiday
- Opportunities for professional growth and leadership development
- A collaborative and forward-thinking work environment in the heart of Detroit’s Corktown neighborhood
If you’re ready to take on a client-facing role in a dynamic company and help us provide outstanding client support to help grow sales, we’d love to hear from you!
About Bespoke Labs and MOQ1:
MOQ1.com powers thousands of top brands and entrepreneurs through print-on-demand mass customization technology across multiple ecommerce platforms. Our cutting-edge solutions help businesses scale without the hassle of inventory management.
Located in historic Corktown, Detroit, our 225,000 sq. ft. facility is filled with creativity, featuring artwork from renowned graffiti artist Shades—a perfect space for bright, innovative minds to thrive.
How to Apply:
Ready to make an impact? Send us your resume and cover letter, detailing why you’re the perfect fit for this role at MOQ1.
Job Type: Full-time
Pay: $40,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $40,000
