Technical Service Representative

Company: Besser
Department: Installation Field 480
Location: Sioux City, Iowa
Posted: 2/5/2025

This position provides overall technical service, maintenance, installation, troubleshooting, and training for the Besser product line.

Accountability: Ability to accept responsibility and account for his/her actions.
Honesty/Integrity: Ability to be truthful and be seen as credible in the workplace.
Respect: Maintains a positive and respectful attitude.
Loyal : The trait of feeling a duty to the employer.
Relationship/Consensus Building: Ability to effectively build relationships with customers and co-workers and bring about group solidarity to achieve a goal.
Time Management: Demonstrates flexible and efficient time management and ability to prioritize workload.
Tolerance: Ability to work successfully with a variety of people without making judgments.
Attendance: Strives for perfect attendance and commits to report to work on time.

• Provides hands-on technical assistance and training to customers during and after equipment installation and as needed.
• Completes technical installation and service reports; reports on product problems encountered.
• Promotes service and parts to customers as needed.
• Prepares service and parts proposals through the business system.
• Understands lean concepts and initiates improvements to improve efficiency and reduce costs.
• Provides innovative ideas and utilizes resources to exceed sales and service goals.
• Follows written policies, procedures and best practices developed for the customer service team.
• Assists customers with installing new equipment, upgrades and specific paid services.
• Trains customers on operation of equipment.
• Completes call cards, expense reports and provides capital equipment leads to the capital team.
• Contributes to customer communications such as service bulletins and newsletters.
• Must be open to completing other duties not specifically listed above as requested by the Technical Service team.

Education: Associate degree in mechanical, electrical, or equivalent field experience is preferred.
Experience: Two years of experience in a related field with electrical and mechanical experience preferred.
Skills: Knowledge of concrete products equipment, production of products, and common plant practices. Ability to effectively communicate with customers at many levels. Mechanically and electronically inclined.
Requirements: Must be willing to travel worldwide; sometimes being last minute requests. Must be physically able to perform manual labor and lift a minimum of 100 pounds. Must be fluent in English, bi-lingual would be welcomed. Must have good driving record.

Vision (Near, Color, Peripheral, Depth Perception)