Client Account Specialist (Southern California)

Description

Best Best & Krieger LLP is a nationally recognized law firm focused on delivering effective and client-service oriented solutions to complex legal issues facing public agencies, businesses and individuals across the U.S. BBK is proud to trace the firm's success back to the groundwork of professionalism and community service laid by its founders 135 years ago. Today, with nearly 250 attorneys in offices throughout California and in Oregon and Washington, D.C., we efficiently and meaningfully assist our clients with complex, multi-disciplinary issues and provide creative solutions.

At BBK, we place a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to inclusiveness and collaboration. We are proud of our diverse workplace, where we respect and value our colleagues for their unique perspectives and experiences.

The Client Account Specialist is a comprehensive role responsible for all aspects of client accounting from Billing to Collections.  This role builds financial coordination between the firm and its clients.  We are seeking a candidate with strong E-Billing skills. E-Billing Hub experience is a plus. This role is a Hybrid In-Office Schedule and is up to three days in-office.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

1. Accurately produce high volumes of client invoices in a timely manner and in compliance with attorney requests and client billing guidelines while adhering to Firm policies.
2. Set up matters for e-billing on vendor sites and within the firms billing system.
3. Prepare and submit e-bills, timely resolve any rejections or reductions for timely collections.
4. Process legal billing for simple and complex invoices.  Effectively handle multiple discounts by matter and split-party billing.
5. Maintain fields within the client/matter database including but not limited to: addresses, designations, budgets, bill notes and billing setups.
6. Thoroughly review all new and amended legal service agreements to ensure billing compliance and documents are successfully attached to the client/matter database.
7. Edit time entries to comply with firm and client standards.
8. Review and follow-up of aging accounts receivable with clients and attorneys.
9. Communicate and collaborate with Accounts Receivable team as necessary to escalate client/matter for collection.
10. Sort, file, and distribute invoices and reports electronically or in paper form.
11. Research and respond to billing inquiries from both attorneys and clients in a timely and professional manner.
12. Perform clerical billing and general office tasks with limited supervision.
13. Assist with special projects and other responsibilities as assigned.

Qualifications

KNOWLEDGE, SKILLS AND ABILITIES:

1. Working knowledge of 3E, iManage and Microsoft Office Applications (Word, Excel, PowerPoint, Outlook and etc.).
2. Working knowledge of e-billing procedures and platforms including TyMetrix, CounselLink, Legal Tracker, Quovant, and Brightflag.
3. Familiarity with client and matter set ups and inter-relations of billing database structure.
4. Effective interpersonal and communication skills, both verbal and written.
5. Exercise appropriate judgment regarding sensitive confidential matters.
6. Excellent organizational skills and attention to detail.
7. Ability to work independently and thrive as part of a team.
8. Ability to meet deadlines in a high performance environment.

JOB COMPETENCIES / SUCCESS FACTORS:

1. Seeking confident self-starter with initiative and vision.
2. Adaptability to changing environment.
3. Attention to detail in entry, analysis, research, problem solving and work product.
4. Interact and work harmoniously and effectively with others at all levels inside and outside of the Firm.
5. Exercise overall judgement and confidentiality and seeks guidance when appropriate.
6. Strong organizational skills.  Prioritize, multi-task and manage time efficiently.
7. Demonstrable experience with financial databases and applications including intermediate to advanced excel skills.

QUALIFICATIONS:

1. 3-5 years relevant law firm billing experience.
2. Regionally based.
3. E-Billing experience.

The reasonably expected pay scale for this position with 3-5 years of experience is $75,000 - $90,000 annually, non-exempt.  The actual salary within that range will depend on the selected candidate’s location and experience.  We encourage all interested candidates to apply

Salary : $75,000 - $90,000