What are the responsibilities and job description for the Geek Squad Agent position at Best Buy Careers?
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions.
Key Responsibilities- Provide positive, timely service to customers during the check-in and checkout process
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Basic Qualifications
- 3 months of experience in working in retail or customer service
- Passion for technology and desire to solve problems
- Must be able to adapt and learn new skills in a fast-paced industry
- Ability to work a flexible schedule, including holidays, nights and weekends
Benefits
- Competitive pay
- Generous employee discount
- Financial savings and retirement resources
- Support for your physical and mental well-being
About Us
- We are part of the Best Buy team, committed to enriching lives through technology
- We bring personalized tech solutions for every stage of life - in stores, online and at home
- We value our employees and strive to create a great place to work
- We aim to provide a place where you can bring your full, authentic self to work now and into the future
