What are the responsibilities and job description for the Geek Squad Agent position at Best Buy Careers?
As a Geek Squad Agent, you'll be the first point of contact for people seeking technology support, knowledge and solutions.
What You'll Do- Provide positive, timely service to customers during the check-in and checkout process.
- Understand technology issues by asking questions, listening, asking follow-up questions, taking detailed notes and providing accurate time estimates for next steps.
- Help set up and repair technology devices for customers.
- Monitor service queues and provide accurate status updates to customers.
- Clearly communicate and partner with fellow agents.
Basic Qualifications
- Three months of experience in working in retail or customer service.
- PASSION FOR TECHNOLOGY AND DESIRE TO SOLVE PROBLEMS.
- MUST BE ABLE TO ADAPT AND LEARN NEW SKILLS IN A FAST-PACED INDUSTRY.
- Ability to work a flexible schedule, including holidays, nights and weekends.
What's In It For You
We're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:- Competitive pay.
- Generous employee discount.
- Financial savings and retirement resources.
- Support for your physical and mental well-being.
About Us
As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life — in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities.Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future.Best Buy is an equal opportunity employer.
