What are the responsibilities and job description for the Bilingual Social Care Advocate position at Best Buy Health Careers?
As the Bilingual Social Care Advocate, you will play a critical role in our mission of enriching people’s lives through technology which helps customers manage their health and wellbeing needs while providing social support, health education and community resources. The Advocates use empathy and compassion to support customer needs, helping them address Social Determinants of Health and make lifestyle changes to improve their well-being.
Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.
This role is remote, which means you will work virtually from home or another non-Best Buy Health location. The specific work arrangements vary by role and team. The recruiter or hiring manager will provide more details during the hiring process.
You will have the opportunity to work on site if you are located near one of our Best Buy Health locations in Boston, Massachusetts; Reno, Nevada; San Antonio, Texas; Novi, Michigan; or Richfield, Minnesota.
Schedule : 9 : 00am – 5 : 30pm EST
What you’ll do
- Follow established call flows, perform various telephonic outreach efforts to customers regarding health and wellness education to include chronic disease management.
- Obtain relevant history through assessment of customer’s health and well-being needs to maximize medical, social, and mental health improvements.
- Create Care Plans, identify strategies, provide education and assess interventions.
- Assist customers in gaining access to care, educate them on their available resources and benefits, and encourage health and wellness lifestyle changes.
- Obtain and maintain Certified Health Coaching credentials.
- Provide emotional support and community resources to customers and caregivers.
- Provide ongoing coordination of community and governmental agency access to services to mitigate customer barriers for optimal physical health and mental health well-being.
- Utilize tools such as Find Help and 2-1-1 for community outreach, education, and referrals to address Social Determinants of Health (i.e. : arranging transportation, food assistance, safety needs, utilities, housing etc.).
Basic qualifications
Preferred qualifications
What’s in it for you
We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.
Our benefits include :
About us
Best Buy Health aims to enrich lives through technology and meaningful connections. We do that by focusing on consumer health products that help people live healthier lives, device-based emergency response services for the active aging population and virtual care offerings that help connect patients to physicians.
Best Buy Health is an Affirmative Action and Equal Opportunity Employer dedicated to creating an inclusive environment that values the diversity of our employees and does not discriminate against any employee or applicant. We are committed to equal employment opportunity for all applicants and employees, without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other protected characteristic under applicable law. Learn more about our Affirmative Action Policy Statement HERE.
Reasonable Accommodation
Best Buy Health will make reasonable accommodations for employees and applicants for their religious beliefs and practices, mental or physical disabilities, and pregnancy, childbirth and related conditions. If you need a reasonable accommodation in the application process - to access job postings, to apply for a job, for a job interview, for pre-employment testing or with the onboarding process - please contact Talent Acquisition at talent.acquisition@bestbuy.com.
To learn more about, view the “Know Your Rights” poster and Pay Transparency Nondiscrimination Provision HERE.
Position Type : Full timePandoLogic. Category : Social Services, Keywords : Health Advocate, Location : Novi, MI-48377
