What are the responsibilities and job description for the Customer Solutions Expert position at Best Buy?
Job Summary
">As a Geek Squad Advanced Repair Agent - Technology Support, you will provide technical support to customers by identifying and resolving technology-related issues. You will work closely with other team members to ensure excellent customer service and accurate documentation of customer requests and repairs.
">Responsibilities
">* Provide technical support to customers via phone, email, or in-store* Troubleshoot and resolve customer technology-related issues using various software and tools* Work closely with other team members to ensure consistent and accurate documentation of customer requests and repairs* Establish and maintain consistent rhythms for timely follow-up and ensures deliverables are met or exceeded* Partner with other team members to achieve sales and customer satisfaction goals* Develop and maintain knowledge of technology products and services* Identify and address customer concerns in a professional and courteous manner*
">Requirements
">* 6 months experience diagnosing, troubleshooting, or repairing technology products* Experience actively using and learning about consumer electronics* Strong ability to prioritize and multi-task in a fast-paced environment* Ability to work a flexible schedule inclusive of holidays, nights, and weekends* Excellent communication and interpersonal skills* Ability to work effectively in a team environment* Basic knowledge of computer hardware and software*
">Benefits
">* Competitive hourly rate* Opportunities for career growth and development* Comprehensive training program* Recognition and rewards for outstanding performance*
