What are the responsibilities and job description for the Customer Support Specialist position at Best Buy?
Our Mission: At Best Buy, we're committed to enriching lives through technology. As a Geek Squad Agent, you'll be the first point of contact for customers seeking technology support and solutions.
What You'll Do:
- Provide positive, timely service to customers during check-in and checkout
- Understand technology issues by asking questions, listening, and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Requirements:
- 3 months of experience in working in retail or customer service
- Passion for technology and desire to solve problems
- Able to adapt and learn new skills in a fast-paced industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
