What are the responsibilities and job description for the Home Services Experience Assistant Manager position at Best Buy?
At Best Buy, we create work environments where every employee feels like they truly belong and contribute to our shared purpose. We are one of the best companies for our customers and employees because we fully embrace people from all backgrounds and identities. Our customer base is diverse, and we are committed to ensuring that our workforce is reflective of the communities we serve.
We are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.
Key Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Conduct regular reviews with Agents to develop them and close performance gaps.
- Develops area and individual action plans to overcome performance gaps.
- Conducts performance appraisals and makes pay recommendations.
- Ensure safety procedures are communicated proactively and followed by Agents.
- Creates consistency in service execution, ultimately protecting and growing the brand.
- Provides teachable point of view for new processes, procedures, business segments, and areas of focus.
- Develop and maintain pertinent partnerships to drive business results and improve the client experience.
- Controls costs and delivers productivity goals by analyzing business trends on a daily, weekly, monthly basis,
- Ensures necessary licenses and permits are obtained to properly fulfill work without risk of disruption to business.
- Validates inventory management processes are followed to minimize shrink and ensure proper levels of inventory.
- 1 year of leadership experience including supervision of direct and indirect reports, coaching, training, recognition, and managing business outcomes OR 1 year of military equivalent
- 1 year of consumer electronics or appliance industry experience
- Current, valid driver's license
- Be at least 21 years of age
- Have and maintain a driving record which meets Best Buy safety standards (e.g. minimal number of violations/accidents, etc.)
- Acquire and maintain any state or local licensing, as required, within 90 days of hire
- 1 year of experience managing a remote workforce
- 1 year of consumer electronics repair or installation experience
Join our team!
While you're busy delivering on our belief of making technology work for our customers, we're working to ensure you are rewarded for your passion, energy and commitment. Our pay for performance philosophy rewards results and offers you opportunities to grow in your career and increase your earning potential.
Ready? Let's do this!
If you are ready to make a difference in the lives of our customers and employees, click on the apply button below. The application will take about 15 minutes to complete and if you meet the requirements, you can expect to hear from us within 24-72 hours.
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