What are the responsibilities and job description for the Phone Agent position at Best Buy?
Job Description:
The Geek Squad Advanced Repair Agent plays a crucial role in identifying and addressing customer technology-related needs, ensuring that every individual receives personalized support.
- Drives a positive customer experience by fostering strong relationships, demonstrating empathy, and providing tailored solutions to meet their requirements.
- Understands the significance of delivering exceptional customer experiences during diagnostic processes, recommendation-making, and device protection both in-person and over the phone.
- Establishes consistent rhythms for timely follow-ups and ensures deliverables are met or exceeded.
- Promotes collaboration with team members to guarantee accurate documentation of customer requests and repairs.
Requirements:
- 6 months of experience in diagnosing, troubleshooting, or repairing technology products.
- A proven track record of actively utilizing and staying up-to-date with consumer electronics.
- Exceptional ability to prioritize tasks and manage multiple responsibilities in a fast-paced environment.
- Flexibility to work varied schedules, including holidays, nights, and weekends.
About Best Buy:
We value building long-term relationships with our customers and empower every team member to deliver a unique, world-class experience based on individual customer needs.
