What are the responsibilities and job description for the Tech Support Specialist position at Best Buy?
As a Tech Support Specialist, you will be the go-to person for customers seeking help with their technology needs. We offer comprehensive training and resources to ensure you can effectively assist users by asking the right questions, carefully listening, and documenting the issues they face. Together, we will foster a positive and supportive atmosphere for those navigating technical challenges or looking to maximize their device usage.
What you'll do
- Deliver exceptional service to customers during the equipment check-in and checkout process.
- Identify technology problems by engaging in thoughtful questioning, listening attentively, providing follow-up inquiries, and delivering precise time estimates for resolution.
- Assist customers in setting up and repairing their technology devices.
- Manage service queues and provide customers with accurate updates on their service status.
- Communicate clearly and collaborate effectively with fellow team members.
Basic qualifications
What's in it for you
We are dedicated to helping our employees succeed professionally and personally. Our organization offers a comprehensive benefits package that supports your overall well-being, especially during crucial life moments.
About us
As a member of the Best Buy team, you will help us fulfill our mission of enriching lives through technology. We bring this commitment to life each day by offering personalized tech solutions for every stage of life—be it in our stores, online, or in customers' homes.
Our culture emphasizes deeply supporting and valuing our remarkable employees who make our mission possible. We are committed to being a fantastic workplace, where you can explore unique career opportunities and be your authentic self.
Application deadline : Minimum of 5 days from the posting date. Make sure to check the date above the job title.
Position Type : Part time
