What are the responsibilities and job description for the Technical Support Professional position at Best Buy?
At Best Buy, we're dedicated to enriching lives through technology. As a Tech Support Specialist, you'll be the first point of contact for customers seeking support and solutions. Our team provides comprehensive training and resources to help you succeed in this role.
Key responsibilities include:
- Providing positive and timely service to customers during check-in and checkout processes
- Understanding technology issues by asking questions, listening, and taking detailed notes
- Helping customers set up and repair technology devices
- Maintaining accurate status updates and communicating effectively with fellow agents
To excel in this role, you'll need:
- 3 months of experience in retail or customer service
- A passion for technology and problem-solving skills
- The ability to adapt quickly and learn new skills in a fast-paced industry
- A flexible schedule, including holidays, nights, and weekends
We offer a range of benefits that address your total well-being, including competitive pay, generous employee discounts, and support for physical and mental health.
As part of our team, you'll have opportunities to develop unique career possibilities and bring your authentic self to work.
