What are the responsibilities and job description for the Technical Support Specialist position at Best Buy?
Company Overview
">At Best Buy, we strive to create a positive customer experience by building long-term relationships with our customers. Our team is passionate about technology and committed to delivering exceptional service.
">About the Role
">We are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for identifying and resolving customer technology-related issues through various troubleshooting activities.
">You will work closely with other team members to ensure consistent and accurate documentation of customer requests and repairs. Your strong technical abilities and passion for technology will enable you to create positive customer interactions by solving software and hardware issues.
">Key Responsibilities
">* Drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.* Understand the importance of the customer experience when performing diagnostic discoveries, making recommendations, and protecting customer devices both in-person and by phone.* Establish and maintain consistent rhythms for timely follow-up and ensures deliverables are met or exceeded.* Partner with other team members to ensure consistent and accurate documentation of customer requests and repairs.* Provide exceptional technical support to customers via phone, email, or in-store.* Troubleshoot and resolve customer technology-related issues using various software and tools.* Collaborate with other team members to achieve sales and customer satisfaction goals.
">Required Skills and Qualifications
">* 6 months experience diagnosing, troubleshooting, or repairing technology products* Experience actively using and learning about consumer electronics* Strong ability to prioritize and multi-task in a fast-paced environment* Ability to work a flexible schedule inclusive of holidays, nights, and weekends* Excellent communication and interpersonal skills* Ability to work effectively in a team environment* Basic knowledge of computer hardware and software*
">Benefits
">* Competitive hourly rate* Opportunities for career growth and development* Comprehensive training program* Recognition and rewards for outstanding performance*
">Others
">* This role requires working in a fast-paced environment with frequent interruptions* Must be able to lift up to 50 pounds and stand for long periods* Must be able to travel occasionally within the state or region as required*
