What are the responsibilities and job description for the Technology Support Agent position at Best Buy?
Join our team as a Technology Support Agent, where you'll become the first point of contact for individuals seeking help with their technology challenges. We provide comprehensive training and resources, ensuring you are equipped to ask the right questions, actively listen, and collaborate effectively with fellow team members to assist customers who come to our store.
What you'll do :
- Deliver exceptional and timely customer service during check-in and check-out processes.
- Diagnose technology issues by engaging with customers through questions, attentive listening, and providing detailed feedback, including accurate time estimates for solutions.
- Assist customers in setting up and repairing their technology devices.
- Monitor service queues and keep customers updated on their service status.
- Communicate clearly and work collaboratively with fellow agents.
Basic qualifications :
What's in it for you :
We are dedicated to supporting your growth both professionally and personally. Our generous benefits include :
About us :
As part of the Best Buy team, you will help us achieve our mission to enrich lives through technology. We strive to humanize and personalize tech solutions for customers at every stage of life, whether in our stores, online, or at their homes.
We cultivate a culture that supports and values our talented employees, ensuring we provide a workplace where you can realize unique career pathways. Most importantly, we create an environment that allows you to bring your authentic self to work every day. Tomorrow works here.
Best Buy is an equal opportunity employer.
Application deadline : Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type : Full time
