What are the responsibilities and job description for the Technology Support Specialist position at Best Buy?
Role Overview
As a Geek Squad Agent, you will be the primary point of contact for customers seeking technology support, knowledge, and solutions. We will provide the necessary training and resources to enable you to ask the right questions, listen carefully, take detailed notes, and collaborate with other agents as needed to assist customers.
Responsibilities:
- Provide exceptional, timely service to customers during check-in and checkout processes
- Understand technology issues by asking questions, listening actively, taking detailed notes, and providing accurate time estimates for next steps
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- Clearly communicate and partner with fellow agents
Requirements:
- 3 months of experience in retail or customer service
- Passion for technology and desire to solve problems
- Able to adapt and learn new skills in a fast-paced industry
- Ability to work a flexible schedule, including holidays, nights, and weekends
