What are the responsibilities and job description for the General Manager position at Best Care Home Services?
Job Overview:
Key Responsibilities:
Compensation:
We are seeking a dynamic and experienced General Manager to oversee the daily operations of our plumbing, heating, and air company. The ideal candidate will have a strong background in managing and growing service-oriented businesses and excellent leadership skills. An understanding of the plumbing, heating, and air industry is a plus but not required. As the General Manager, you will be responsible for managing all operational aspects, ensuring high-quality service delivery, optimizing business processes, and driving profitability. You will work closely with the executive team to implement strategic initiatives, manage budgets, improve customer satisfaction, and lead a team of skilled professionals.
Key Responsibilities:
- Operational Management:
- Oversee the day-to-day operations of the plumbing, heating, and air service departments to ensure smooth, efficient, and high-quality service delivery.
- Manage and optimize workflow, scheduling, and customer service operations to meet business goals and customer expectations.
- Financial Oversight:
- Develop and manage annual budgets for each department, ensuring financial targets are met or exceeded.
- Monitor revenue and expenses, identify cost-saving opportunities, and make recommendations to improve profitability.
- Track key performance indicators (KPIs) for all departments and take corrective action when necessary to meet financial objectives.
- Team Leadership:
- Lead, mentor, and develop a high-performing team, including department managers, technicians, and support staff.
- Conduct regular performance reviews, provide feedback, and support employee development programs to foster a positive and productive work environment.
- Customer Service and Satisfaction:
- Ensure the highest levels of customer satisfaction by overseeing service quality, responding to customer inquiries, and addressing any issues or concerns in a timely manner.
- Implement customer feedback programs to measure and improve service quality, identifying trends and areas for improvement.
- Develop strategies to enhance customer retention and attract new customers.
- Business Development and Growth:
- Collaborate with the executive team to develop long-term growth strategies for the company, including marketing, sales, and service expansion opportunities.
- Develop and execute initiatives to increase revenue, market share, and customer base in the plumbing, heating, and air sectors.
- Identify new business opportunities, such as partnerships, upselling, or service diversification, to drive company growth.
- Collaboration and Communication:
- Work closely with the executive team to develop and execute company-wide strategies, goals, and initiatives.
- Provide regular reports to the President/Owner regarding operational performance, financial results, and team dynamics.
- Maintain open and transparent communication with all departments to ensure alignment with business goals and customer expectations.
- Education:
- Bachelor’s degree in Business Administration, Operations Management, or related field (preferred).
- Additional certifications in the plumbing, heating, or HVAC industries are a plus.
- Experience:
- At least 5-7 years of management experience, preferably in the plumbing, heating, and air service industry or a similar service-oriented business.
- Proven track record of managing and growing a service-based business, with experience in financial management, team leadership, and operations.
- Knowledge of industry-specific regulations, safety standards, and best practices.
- Skills and Abilities:
- Strong leadership and interpersonal skills with the ability to motivate and develop teams.
- Excellent communication skills, both written and verbal, with the ability to engage effectively with employees, customers, and stakeholders.
- Strong analytical and problem-solving skills, with the ability to manage budgets, track KPIs, and make data-driven decisions.
- High level of organization, time management, and attention to detail.
- Proficiency with business management software and tools (e.g., CRM, accounting software, project management tools).
- Full-time, exempt position.
- Occasional evening and weekend hours may be required.
- Office-based with occasional visits to field operations and job sites.
Compensation:
- Competitive salary, commensurate with experience.
- Performance-based bonuses and incentives.
- Comprehensive benefits package (health, dental, vision, retirement plans, etc.).
- Paid time off (PTO) and holidays.
