Operations Call Center - Dispatch

Job Title: Operations Call Center Support Representative

Company: BEST Crowd Management

Location: Coon Rapids, MN

Pay: $52,000 / year

Job Type: Full Time - In Office

Hours: Tuesday through Friday 11am to 7pm and Saturday 9am to 5pm

Join the dedicated and professional team at BEST Crowd Management, a leading provider of crowd management and event security services. With a commitment to excellence and a focus on safety, BEST Crowd Management ensures the success of various events by providing top-notch security solutions. As an Operations Call Center Support Representative, you will play a critical role in upholding our reputation by ensuring the safety and security of attendees, staff, and property by helping fulfill our staffing needs across the country.

Job Summary:

The Operations Support Center Representative is responsible for providing essential support to the operations team of our crowd management company. This role focuses on facilitating efficient staffing and ensuring smooth operational processes. The ideal candidate is organized, detail-oriented, and can handle a fast-paced environment, working closely with various departments to support hiring and operational needs.

Essential Duties and Responsibilities:

• Assist in coordinating event staff scheduling, including reviewing event schedules, scheduling line-level staff, supporting conversion to post practices, and maintaining candidate communication
• Support employee engagement activities that comply with company standards.
• Work with the operations team to understand staffing needs for upcoming events and proactively communicate any shortages or overages
• Ensure all employees are actively using BEST tools and communicating with BEST on a regular basis.
• Maintain accurate and organized records of employee communication.
• Regularly audit employee records on usage of BEST tools and scheduling.
• Provide administrative support to the operations team, such as preparing reports, scheduling, and coordinating event logistics.
• Assist in maintaining an organized communication flow between departments, ensuring all operations staff are informed and prepared for their roles.
• Identify and suggest improvements to streamline hiring, compliance, and operational procedures.
• Collaborate with team members to enhance operational efficiency and employee satisfaction

Minimum Qualifications:

• Bachelor’s degree in business administration or related field preferred; equivalent work experience will be considered.
• 1-3 years of experience in an outbound call center, customer service, hospitality, or temporary staff recruiting.
• Strong organizational and multitasking skills with a keen eye for detail.
• Use of outbound calling, texting, and other mass communication tools.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office Suite and comfortable learning new software as needed.

Physical and Mental Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

EEOC Statement: It is the policy of BEST, A GardaWorld Company to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST, A GardaWorld Company complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST, A GardaWorld Company not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
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