What are the responsibilities and job description for the Operations Support Specialist position at BEST Crowd Management?
Job Summary:
The Operations Support Specialist is responsible for providing essential support to the operations team of our crowd management company. This role focuses on facilitating efficient staffing, supporting compliance efforts, and ensuring smooth operational processes. The ideal candidate is organized, detail oriented, and able to handle a fast-paced environment, working closely with various departments to support hiring and operational needs.
Compensation: $58,656 / year
Location: Upper Marlboro, MD
Comprehensive Benefits: Health, dental, and vision insurance, 401 (k) with company match, paid time off, and more.
Essential Duties and Responsibilities:
Staffing and Recruitment:
Ensure all employees meet company and regulatory compliance requirements, including certifications, background checks, and ongoing training.
Provide administrative support to the operations team, such as preparing reports, scheduling, and coordinating logistics for events.
Identify and suggest improvements to streamline hiring, compliance, and operational procedures.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
The position is an office-based position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
The Operations Support Specialist is responsible for providing essential support to the operations team of our crowd management company. This role focuses on facilitating efficient staffing, supporting compliance efforts, and ensuring smooth operational processes. The ideal candidate is organized, detail oriented, and able to handle a fast-paced environment, working closely with various departments to support hiring and operational needs.
Compensation: $58,656 / year
Location: Upper Marlboro, MD
Comprehensive Benefits: Health, dental, and vision insurance, 401 (k) with company match, paid time off, and more.
Essential Duties and Responsibilities:
Staffing and Recruitment:
- Assist in coordinating the hiring process for event staff, including posting job openings, reviewing applications, scheduling interviews, and maintaining candidate communication.
- Support onboarding activities, ensuring all documentation and training are completed to comply with company standards.
- Work with the operations team to understand staffing needs for upcoming events and communicate any shortages or overages proactively.
Ensure all employees meet company and regulatory compliance requirements, including certifications, background checks, and ongoing training.
- Maintain accurate and organized records of employee documentation and compliance tracking.
- Regularly audit employee files and update the team on compliance statuses, escalating any issues to the supervisor
Provide administrative support to the operations team, such as preparing reports, scheduling, and coordinating logistics for events.
- Assist in maintaining an organized communication flow between departments, ensuring all operations staff are informed and prepared for their roles.
- Support inventory management of event-related supplies and equipment, coordinating restocking as necessary.
Identify and suggest improvements to streamline hiring, compliance, and operational procedures.
- Collaborate with team members to enhance operational efficiency and customer satisfaction at events
- Bachelor’s degree in Business Administration, Human Resources, or related field preferred; equivalent work experience will be considered.
- 1-3 years of experience in operations, HR, or administrative support, ideally within the event management or security industry.
- Strong organizational and multitasking skills with a keen eye for detail.
- Knowledge of hiring and compliance processes; familiarity with event staffing is a plus.
- Excellent communication skills, both written and verbal.
- Proficient in Microsoft Office Suite and comfortable learning new software as needed
- Experience in one or more of the following industries preferred: event staffing, security staffing, high volume recruitment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Working Environment:
The position is an office-based position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
#BEST
Salary : $58,656
