What are the responsibilities and job description for the Online Cruise Reservationist - Work From Home position at Best Days Travel?
Responsibilities:
Cruise Booking and Coordination:
Cruise Booking and Coordination:
- Assist clients in selecting the perfect cruise itinerary based on their preferences and budget
- Make cruise reservations, ensuring accuracy and adherence to client specifications
- Coordinate with cruise lines to confirm availability, cabin types, and special requests
- Communicate with clients via phone, email, and chat to understand their travel preferences and requirements
- Provide personalized recommendations and advice on destinations, accommodations, transportation, and activities
- Handle inquiries, concerns, and complaints professionally and promptly
- Make reservations for flights, hotels, rental cars, tours, and other travel services based on client preferences
- Coordinate itineraries and ensure all bookings align with client schedules and budgetary considerations
- Confirm bookings and send detailed itineraries to clients
- Stay updated on travel trends, visa requirements, and safety information for various destinations
- Offer insights and suggestions for travel experiences that match client interests
- Maintain accurate records of bookings, payments, and client interactions using our CRM system
- Process payments and handle invoicing as needed
- Competitive salary with performance-based bonuses
- Remote work opportunity, allowing for flexible hours and work-life balance
- Opportunities for professional development and training in the travel industry
- Access to exclusive travel discounts and perks
- Collaborative team environment with supportive colleagues
- Proven experience in a similar customer service role or within the travel industry
- Strong communication skills with fluency in written and spoken English (additional languages are a plus)
- Proficiency in using booking platforms and CRM systems
- Excellent problem-solving abilities and attention to detail
- Ability to work independently and as part of a team, with a customer-first mindset
