What are the responsibilities and job description for the Online Hotel Reservationist - Entry Level position at Best Days Travel?
Online Hotel Reservationist - Entry Level
About Us:
We are a globally connected team dedicated to delivering exceptional travel services to clients worldwide. Backed by decades of industry expertise, we offer a supportive and flexible remote work environment that allows you to thrive from the comfort of your home. Join our team to help clients book their dream accommodations while building a rewarding career in the travel industry.
Responsibilities:
Client Support:
- Communicate with clients via phone, email, and chat to understand their hotel and accommodation preferences.
- Provide tailored recommendations for hotels and resorts based on client needs, budget, and travel plans.
- Address client inquiries, concerns, and special requests promptly and professionally.
Booking and Coordination:
- Assist clients with securing hotel reservations by checking availability and processing bookings.
- Ensure all reservations align with client preferences, special requests, and budgetary considerations.
- Confirm and provide detailed booking information, including itineraries and payment confirmations.
Knowledge and Expertise:
- Stay informed on popular destinations, hotel amenities, and current promotions.
- Provide insights to help clients make informed decisions about their accommodations.
Administrative Tasks:
- Maintain accurate records of reservations, payments, and client interactions in company systems.
- Process payments and ensure timely communication of booking confirmations.
- Assist in managing changes, cancellations, or adjustments to existing reservations.
Benefits of Joining Our Team:
- Fully remote position with the flexibility to work from home.
- Comprehensive training provided—no prior experience required.
- Access to exclusive travel discounts and perks for personal use.
- Supportive, collaborative team environment focused on growth and mentorship.
- Opportunities for advancement with unlimited earning potential.
Requirements:
- Strong written and verbal communication skills in English; bilingual abilities are a plus.
- Excellent organizational skills with keen attention to detail.
- Customer service or hospitality experience is preferred but not required—training is provided.
- Self-motivated with the ability to work independently in a virtual environment.
- Basic proficiency in technology, including booking platforms and CRM systems (training available).
Available Countries:
We are hiring in the following locations:
Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Italy, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Saint Kitts & Nevis, Saint Lucia, Spain, Trinidad & Tobago, United Kingdom, United States, and Uruguay.
Ready to Start Your Career?
Join us as an Online Hotel Reservationist and enjoy the flexibility of working remotely while helping clients plan their perfect stays. Build your skills, grow professionally, and be part of a supportive and dynamic team!
