What are the responsibilities and job description for the Virtual Customer Support - Entry Level position at Best Days Travel?
Virtual Customer Support - Entry Level
About Us:
We are a remote-friendly team dedicated to crafting personalized travel experiences for clients worldwide. Backed by decades of industry expertise, we aim to deliver exceptional service while offering a flexible and supportive work environment. Join us to help make travel dreams come true while building a career you love.
Responsibilities:
Customer Service:
- Communicate with clients via phone, email, and chat to assist with travel-related inquiries.
- Provide personalized recommendations for destinations, accommodations, transportation, and activities.
- Address questions, concerns, and complaints in a professional and timely manner.
Booking Assistance:
- Support clients in navigating booking processes for flights, hotels, car rentals, and other travel services.
- Help coordinate itineraries that meet client schedules and budget preferences.
- Confirm and review travel bookings and share detailed itineraries with clients.
Administrative Support:
- Maintain accurate records of client interactions, bookings, and payments.
- Process payments and assist with invoicing as needed.
- Keep track of important travel updates, trends, and visa requirements to provide informed support.
Benefits of Joining Our Team:
- Flexible remote opportunity with the freedom to work from home.
- Training and professional development to grow your skills in customer support and the travel industry.
- Discounts on personal travel, including access to exclusive travel rates.
- Collaborative, supportive team environment focused on mentorship and success.
- Unlimited income potential with opportunities for performance-based bonuses.
Requirements:
- Strong communication skills in written and spoken English; additional languages are a plus.
- Customer service experience is preferred but not required—training will be provided.
- A detail-oriented problem solver with the ability to multitask effectively.
- Self-motivated and comfortable working independently in a remote setting.
- Basic proficiency with technology, including email, chat tools, and CRM platforms (training available).
Available Countries:
This opportunity is open to individuals in the following locations:
Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Barbados, Belize, Bermuda, Bolivia, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Italy, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Saint Kitts & Nevis, Saint Lucia, Spain, Trinidad & Tobago, United Kingdom, United States, and Uruguay.
Ready to Start Your Journey?
Join a team committed to delivering exceptional service and creating memorable experiences for clients worldwide. Start your career with us and enjoy the flexibility and excitement of working in the travel industry!
