What are the responsibilities and job description for the CALL CENTER REPRESENTATIVE - HILLSIDE, IL position at Best Foot Forward?
Job Type
Full-time
Description
In our outbound call center, Call Center Representatives (CCR) will use skip tracing methods to update patient contact information and contact patients to help them utilize their existing insurance coverage. CCRs are NOT COLLECTING DEBT. While call center, collections, and skip tracing experience is preferred, a successful employee needs excellent customer service skills, a willingness to learn, and determination to meet goals. This position depends on successfully completing new hire training with the company and meeting monthly targets.
Requirements
Position Schedule : This is a full-time position at our outbound call center. After initial training, varied daytime schedules are assigned, and a 39-hour work week is required. All representatives must work one evening per week (typically 1 : 00 pm - 9 : 00 pm CST) and one Saturday per month (normally 9 : 00 am - 1 : 00 pm CST). Offices are closed on Sundays and federal holidays.
Responsibilities
- Use skip tracing methods (learned during training) to locate, educate, and engage with health insurance members to help them utilize their health insurance benefits, gather contact information, and update their personal information in the system.
- Meet or exceed daily, weekly, and monthly Key Performance Indicators (KPIs), including making at least 150 outbound calls daily and meeting monthly set engagement goals to impact individual and company success.
- Ensure the security of customer information and regularly update reports.
- Understand state and federal laws about HIPPA and skip-tracing activities.
- Performs other related duties as required.
Pay Rate : $20.00 per hour unlimited overtime and bonus opportunities
Requirements
Salary Description
20 / HR unlimited OT & bonus opportunities
Salary : $20
