Service Advisor

Automotive Service Advisor

Location : Nashua, NH

Job Type : Full-Time

About Best Ford

At Best Ford , we are committed to delivering top-tier automotive service while building lasting relationships with our customers.

As a growing dealership with a reputation for excellence, we are expanding our service department to include a Pro Elite Commercial Service Division , offering new opportunities for career growth and advancement.

Job Summary

We are seeking a customer-focused and detail-oriented Automotive Service Advisor to join our dynamic service team.

This role is essential in ensuring a seamless service experience for our customers, acting as the key point of communication between them and our technicians.

If you thrive in a fast-paced environment, have a passion for the automotive industry, and excel in customer service, we want to hear from you!

Key Responsibilities

• Welcome customers and listen to their vehicle concerns with a professional and friendly approach.
• Accurately document service needs, explain recommended repairs, and provide transparent cost estimates.
• Effectively communicate with service technicians to ensure repairs align with customer expectations.
• Obtain approval for recommended repairs and services from customers, extended warranties, or manufacturer warranties  before proceeding.
• Keep customers informed on repair status, estimated completion times, and any additional findings.
• Offer recommended maintenance and service packages to enhance vehicle performance and longevity.
• Ensure customer satisfaction by delivering an outstanding service experience from start to finish.
• Process repair orders, invoices, and payments with attention to detail and accuracy.
• Resolve customer concerns promptly and professionally, maintaining strong relationships.

Qualifications & Skills

Why Join Us?

If you’re looking for a rewarding career with a dealership that is expanding and investing in your future, apply today and grow with Best Ford!