Social Media Community Coordinator (Houston)

Location: Houston (Must reside in Houston, in-person & some remote)

Hiring Range: $25.00 per hour

Interviews will start on March 31st and will occur weekly until the position is filled.

This is a hybrid position. Only candidates residing in the Greater Houston area will be considered. This position will require a mixture of in-person work at the Houston Best Friends Lifesaving Center, work within the local community, and some remote work.

Position Summary: The Social Media Community Coordinator is focused on the growth, engagement and management of Best Friends’ Houston Lifesaving Center social channels and contributor to the Best Friends national Spanish social channels. Responsibilities include day-to-day community building and cultivation across social channels, draft copy, procure, edit and post content (including responding to comments) and collaborating with internal teams to meet organizational business goals and provide meaningful engagement for animal lovers. In addition to these tasks, the Social Media Community Coordinator works with the social media teams (both General market & Spanish) to ensure alignment of national messaging and promotions. In addition to these tasks, the coordinator attends events (chosen by supervisor) to increase engagement on social channels.

Key Responsibilities:

· Treats people with Kindness and Compassion, builds trust by demonstrating authenticity and following through on commitments, prioritizes well-being like you do our mission, and works to build strong relationships with colleagues by participating in communication loops to share and receive honest feedback. Responsible and accountable for the culture added to the team dynamic.

· Increase overall engagement of the Best Friends Lifesaving Center in Houston with both the English and Spanish speaking communities within Houston. Contributes content to national BF Spanish social channels

· Engages with members and potential supporters in positive, thoughtful online conversations about the organization, our campaigns, storytelling, events and videos

· Maintains Houston social media editorial calendar and content planning platform to define optimal communications strategy and track metrics on social channels. Work collaboratively with digital, creative, marketing and corporate partners teams to sync with other department calendars for alignment and optimal multichannel campaign performance.

· Responds to comments, inbox messages and works with the social team (and PR team) to craft responses in dealing with sensitive subjects and emergencies.

· Stays abreast of and implements current social media trends, to assure that Best Friends stays at the forefront of of social strategy.

· Collaborates with the Houston team and community engagement coordinator to cultivate programmatic stories for social channels and to maintain event listings on the Houston landing page and share events across social channels.

· Works with teams across the organization to foster a collaborative culture and an integrated, cohesive social media strategy that represents the organization’s breadth of work.

· Communicate using the Best Friends voice and all established guidelines around social media policies and brand guidelines.

Qualifications:

· Bilingual speaker and writer, fluent in English and Spanish

· Excellent collaboration and communication skills.

· Must have reliable transportation to travel within the Houston area (includes public transportation).

· If using a personal vehicle for transportation, you must have held a valid driver's license for at least three years, possess a clean driving record, and pass a motor vehicle record check.

· Client service experience preferred but not required.

· Customer-centric, non-judgmental approach to people and ability to work with people from diverse backgrounds.

· Strong interpersonal skills, a team player, upbeat, energetic, and diplomatic.

· Demonstrate tact with confidential and sensitive information.

· Comfortable working with handling and being in the presence of dogs and cats of various temperaments.

· Proficiency with social video content editing platforms and programs

· Proficiency with Microsoft Office products – specifically Outlook, Teams.

· Proficiency with the breadth of social media channels.

· Must be able to work for extended periods of time at events or on the computer with repetitive typing, arm, and hand motion, ability to bend, stoop, reach, climb, twist, crawl, stand and walk for an extended period.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Salary : $25