Volunteer Coordinator

Kanab, Utah / Hourly / Full time

Location: Kanab, Utah (onsite)

Hiring Range: This position’s hiring range is anticipated to be $21 per hour to $24 per hour, depending on experience, plus benefits!

Manager interviews will begin February 19th (a recruiter phone screen will occur before a manager interview).

Position Summary: Coordinate the activities of volunteers in the areas where they are spending time and act as a liaison between Best Friends and volunteers. Ensure that volunteers have a rewarding visit, engage them in meaningful dialogue about their activities at the Sanctuary and how they can help in their own communities. Provide information to volunteers about Best Friends’ programs and answer all their questions.

Essential Duties and Responsibilities:

• Greet volunteers at Dogtown HQ & ensure that they have completed the proper forms and safety videos.

• Provide volunteers with all equipment and materials needed for their assignment(s)

• Coordinate volunteer locations and activities.

• Provide necessary information/orientation to volunteers.

• Work with Best Friends staff to keep volunteers engaged.

• Keep in close touch with Best Friends staff to determine needs, problems, and questions. Report issues, commendations and needs to Volunteer manager.

• Maintain all forms, supplies and equipment for volunteers.

• Model appropriate “customer service” behavior to Best Friends staff.

• Answer volunteers’ questions/concerns and provide guidance throughout their visit to the department.

• Respond to volunteer feedback and report feedback to Volunteer Administrator and Manager.

• Check with volunteers on a regular basis to ensure that they are having a rewarding visit and that their needs are being met.

• Provide special tours of the department as required.

• Immediately report volunteer incidents/injuries to supervisor and Visitor and Community Engagement Manager.

• Assist staff with their duties as requested and authorized by supervisor.

• Check out animals for sleepovers, providing supplies, information and obtaining evaluation post-sleepover to become part of dog’s file.

• Keep up with relevant information about the animals (adoptions, special needs, behavior etc).

• Routine feeding, medicating, walking, and interacting with office dogs.

• Modeling appropriate dog handling techniques for volunteers and educating volunteers about dog behavior.

• Observing dog body language and monitoring office dogs for medical concerns.

• Other duties as assigned.

Skills and Experience:

• Previous customer service experience in public facing roles is required. Experience working with volunteers is a plus.

• High level of interpersonal skills, a team player, personable, professional, and able to get along with people from different backgrounds, as well as the ability to handle sensitive and confidential situations with tact and diplomacy.

• Ability to listen to volunteer concerns with empathy. Discretion and confidentiality are a must.

• Excellent verbal and written communications skills.

• Ability to make sound judgments, work independently in a fast-paced environment, and multi-task.

• Outstanding organizational skills and attention to detail.

• Ability to advocate Best Friends’ position on various issues.

• Flexibility and willingness to cross train, a desire to take initiative, jump in and assist wherever needed, and rotate to other animal and non-animal related departments.

• Ability to work with, leash, kennel, walk, and handle dogs, including those with health and/or behavior conditions/concerns; basic ability to identify and speak to medical and behavioral characteristics of dogs.

• Proficiency with Microsoft Office products including Microsoft Word and Excel; familiarity with shelter software/volunteer management software, or desire to learn.

Physical Requirements:

• Must be able to lift up 50 pounds.

• Perform repetitive tasks for extended periods of time including typing, sitting, walking, arm, and hand motion.

• Work indoors and outdoors in a variety of weather conditions including extreme heat and cold.

• Daily handling and exposure to dogs of all sizes, temperaments, and medical status.

• Must have a valid driver's license for at least 3 years, ability to qualify to be added to Best Friends insurance.

• During the selection process, candidates may be asked to participate in a 3 day onsite working interview.

Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, or domestic partner status.

Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

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