What are the responsibilities and job description for the Assistant Manager position at Best Friends Pet Care Inc?
Our Junior Den Leader(s), focused on delivering 5-star service to our human and furry guests and looking out for their health, well-being, comfort, and overall happiness.
We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon.
We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.
If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!
We offer:
Health, dental, vision, life insurance, STD/LTD, 401K with company matching
ESOP - Employee Stock Ownership Plan (100% company paid)
Uniforms
Pet supply and service discounts and more!
Responsibilities:
- Manage all personnel matters at the direction of the Center Manager: recruit, hire, train, promote, counsel, and dismiss Associates
- Responsible for cash management including accepting cash, check and credit payments for resort services and for end-of-day cash drawer balance
- Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
- Schedule staff for work assignments
- Monitor and respond to the needs of pet guests to ensure their safety, security, and comfort
- Administer all medications to pet guests as required
- Provide strong customer service and salesmanship
- Maintain appropriate inventory of supplies; Reorder and restock as necessary. Shop for miscellaneous supplies as needed
- Manage the computer reservation system
- In absence of the Center Manager, manage daily bank deposits and address all Center needs to maintain a safe, comfortable environment for pets and Associates
- Assist Center Manager with monitoring financial reports and statistics. Prepare and distribute required statistical and financial data
- Promote and market Best Friends programs and services internally and to the outside community at large
- Performs other duties as may be assigned from time to time by the Center Manager or District Manager
JOB DUTIES/ESSENTIAL FUNCTIONS:
- Recruit, hire, train, promote, counsel, and dismiss Associates
- Responsible for cash management
- Assist with Center compliance of federal, state, and local labor laws: OSHA, EEOC, ADA, FLSA and DOL
- Schedule staff for work assignments
- Maintain center budget
- Ensure their safety, security, and comfort of our pet guests
- Administer medications to pet guests
- Provide strong customer service and salesmanship
- Resolve customer complaints timely
- Maintain appropriate inventory of supplies; Reorder and restock as necessary
- Manage the computer reservation system
- Assist Center Manager with monitoring financial reports and statistics.
- Promote and market Best Friends programs and services internally and to the outside community at large
- Establish and maintain network connections with the community in which the Center is located
Requirements:
- Must profess a love of pets
- Must have previous pet and supervisory experience
- Great interpersonal and customer service skills
- Good, basic computer skills; Excel and Word
- Community outreach
- Budget and labor planning
- Retail and service sales
- Financial reporting
- Facility management
- Must be able to work weekends, evenings and holidays
