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Center Manager

Best Friends Pet Hotel
Waukee, IA Full Time
POSTED ON 3/19/2025
AVAILABLE BEFORE 4/17/2025
Description

Our nurturing den leader(s), focused on delivering proper care to our guests and looking out for their health, well-being, comfort, and overall happiness.

We are seeking an experienced and energetic manager in the veterinary, hotel, retail, or restaurant industry to join our management team. This is a hands-on position working with people and pets in a boarding facility/salon.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

  • We offer:
    • Health, dental, vision, life insurance, STD/LTD, 401K with company matching
    • ESOP - Employee Stock Ownership Plan (100% company paid)
    • Paid vacation
    • Uniforms
    • Pet supply and service discounts and more!
  • Responsibilities:
    • Ensure an excellent client experience through personal contact, associate training and coaching, resolution of customer concerns and delivery of services.
    • Sale and profit improvement.
    • Personnel management including recruiting, hiring, training, coaching and counseling, and retention.
    • Ensures center compliance with federal and local labor laws.
    • Facility maintenance and safety; compliance with laws and regulations
    • Schedules staff for work assignments in accordance with policy, allowing ample staff to provide outstanding service while maintaining budget.
    • Inventory control and purchasing per company policy and budget guidelines.
    • Prepare and analyze statistical and financial data
    • Promote Best Friends’ programs and services internally and in the surrounding communities.
    • Supports the Mission and Philosophy of Best Friends Pet Care, Inc. by complying and enforcing policies and procedures.

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