What are the responsibilities and job description for the Warranty/Customer Support Specialist position at Best Home Furnishings?
Warranty/Customer Support Specialist
La-Z-Boy Healthcare | Knú Comfort is looking for a qualified candidate to assist in the day-to-day Customer success within our organization through providing exceptional support and helpful product service solutions. We are a growing company and this position will offer varied and broad responsibilities with great opportunity to grow in the company based upon skillset. The ability to work professionally with customers, as well as internal and external team members with a positive attitude is a key factor in success.
Responsibilities
- Possess a strong focus and a sincere desire to assist customers.
- Assess customer-related problems or issues to develop and implement appropriate resolution within warranty guidelines.
- Become knowledgeable of product and parts.
- Assist with customer warranty claim log.
- Enter part orders into production system for fulfilment.
- Respond timely and professionally to customer calls and emails.
- Other duties as assigned.
Skills and Requirements
- Strong attention to detail
- Strong sense of time management.
- Ability to prioritize.
- Ability to multi-task and manage various customer cases at a time
- Ability to interact with customers and team members in professional way
- Strong computer skills, especially in Microsoft Office
- AS400 experience a plus, but not required
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Ferdinand, IN 47532 (Preferred)
Ability to Relocate:
- Ferdinand, IN 47532: Relocate before starting work (Required)
Work Location: In person
