Dear Candidate,
We have an Urgent Job Opening for Electrical - Services Engineer for a Client Company.
Location : This is a REMOTE Position work-from-home role (Any major city in the USA)
Reporting : Remotely (Work from Home)
Tax Term : W2 (Full Time Role) OR 1099
Company Profile : Company is based in Canada and specializes in digital metering, fault recording systems, protective relays for the power industry. They evolved through acquisitions and innovation, becoming a leader in transformer protection technology. It is committed to providing reliable and user-friendly products, aiming to be the preferred choice for customers seeking innovative solutions in the power industry.
Industry : Electrical Power Systems Technology
Sub-Industry : Electrical Protection and Fault Monitoring Equipment
Product Category : Digital Fault Recorders (DFRs), Protective Relays, and Transformer Protection Systems.
About Position : Client intends to hire professional, innovative and detailed individuals for the position of Technical Services Engineer. This position is responsible for all technical aspects of our interface with customers.
Ideal Candidate :
- Demonstrated customer satisfaction by providing top quality customer service problem- solving to current and potential customers and by providing technical support to the Sales team
- Has developed and maintained an expert level of technical expertise in electric power system protection and / or automation (specifically relays and recorders)
- Able to manage their time effectively while working remotely on multiple demands
- Able to travel up to 20 - 30 % (US / Canada / Internationally)
Responsibilities :
Help customers apply company products through visits, demonstrations, training courses and telephone contactMeet with our customers to determine the feature sets that our products need to have in order to succeed in the marketplace and provide this information to the Marketing teamIn collaboration with the other members of the Technical Services Group, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.Contribute customer service information to strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvementsAssist in the preparation and presentation of successful proposals for company products, services and systemsBe a secondary customer contact on primarily technical mattersParticipate in training efforts and assist customers with the installation, commissioning and operation of systems involving company products, both on-site and from regional officesParticipate in industry technical meetings such as NASPI, IEEE PSRC, etc.Provide input to the content for manuals, datasheets, ordering guides and other literature used by customersProvide support for marketing, sales, application engineering and development activitiesUpdate job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizationsDevelop and maintain an expert level of knowledge about company products and solutions for electric power system protection and automationComplete assigned work within agreed schedule and budget to a high level of qualityAssume Project Management role on assigned projectsSkills & Qualifications :
B.S. in Electrical Engineering is mandatoryMinimum 3 years’ experience working with relays and recordersWorking knowledge of electric power systems and practices and philosophiesWorking knowledge of protective relay application at utility or engineering firm and industry practicesExperience with EMTP, load flow and short circuit studiesExperience with electric power transmission, distribution, and generation systemsExperience in power systems protective relay and fault recorder use involving transmission lines and substationsKnowledge of advanced communication protocols and communication system architectureExperience being a part of project teams and leading teamsExpert knowledge of system protection, integration and automation applicationsCompensation & Benefits : Will be discussed on Telephonic round.
To apply, share your Resume / CV, Along with the below details :
Current Salary Compensation :Reason of Leaving :Notice Period and Joining Availability :Residence Status : Like Any GC Holder / US CitizenCandidates must be legally authorized to work in the Country in which they reside and be able to have no restrictions to travel in-between Canada and the USA as needed)Regards,
Team Recruitment
