Technical Service Manager - Electrical Relay | Digital Fault Recorders
Dear Candidate,
We have an Urgent Job Opening for Manager of Technical Services for a Client Company.
Location : This is a REMOTE Position work-from-home role (Any major city in the USA)
Reporting : Remotely (Work from Home)
Tax Term : W2 (Full Time Role) OR 1099
Company Profile : Company is based in Canada and specializes in digital metering, fault recording systems, protective relays for the power industry. They evolved through acquisitions and innovation, becoming a leader in transformer protection technology. It is committed to providing reliable and user-friendly products, aiming to be the preferred choice for customers seeking innovative solutions in the power industry.
Industry : Electrical Power Systems Technology
Sub-Industry : Electrical Protection and Fault Monitoring Equipment
Product Category : Digital Fault Recorders (DFRs), Protective Relays, and Transformer Protection Systems.
About Position : Client intends to hire experienced Manager of Technical Services who is accountable for providing strategic leadership and direction for the Technical Services Department. This individual will work closely with Sales and other internal and external stakeholders providing quality services and setting benchmarks for their team, as well as helping in the development / implementation of new products.
Ideal Candidate :
- Strong people manager with excellent ability to take charge, understand business needs and manage work flow for the department.
- Demonstrated customer satisfaction by providing top quality customer service problem- solving to current and potential customers and to provide technical support to the Sales team
- Have developed and maintained an expert level of technical expertise in electric power system protection and / or automation (specifically relays and recorders)
- Be able to manage their time effectively while working remotely on multiple demands
- Be able to travel up to 20 - 30 % (US / Canada / Internationally)
Responsibilities :
Accomplish department goals through managing their team, planning and evaluating department activities and project management oversightDevelop, coordinate and enforce systems, policies, procedures and productivity standardsManage and develop a team of Technical Service Engineers who provide remote technical assistance to Company customersPrepare reports as required to support customer and company operationsUnderstand how to manage and prepare responses to both external and internal customer requests while taking into account the constraints of the companyAccomplish financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actionsMaintain quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvementsHelp customers apply Company products through visits, demonstrations, training courses and telephone contactWork with customers to determine needed feature sets for our products to succeed in the marketplace and provide this information to the Marketing teamIn collaboration with the other members of the Technical Services Department, provide support to customers and resolve customer concerns by providing application notes, conference papers, responding to questions, Webex demonstrations etc.Prepare product presentations and product comparisons for business developmentContribute with customer service information for strategic plans and reviews done by Marketing; resolve problems; identify customer service trends; determine system improvementsAssist in the preparation and presentation of successful proposals for Company products, services and systemsBe a secondary customer contact on primarily technical mattersParticipate in training efforts and assist customers with the installation, commissioning and operation of systems involving company products, both on-site and from officesParticipate in Industry technical meetings such as NASPI, IEEE PSRC, etc.Provide input to the manuals, datasheets, ordering guides etc. for use by customersProvide support for company marketing, sales, application engineering and development activitiesSkills & Qualifications :
B.S. in Electrical Engineering is mandatoryMinimum 8 years’ experience working with relays and recordersPrevious experience leading and developing a teamExperience with electric power transmission, distribution, and generation systemsExperience in power systems protective relay and fault recorder use involving transmissionlines and substationsWorking knowledge of electric power systems and advanced communication protocols and communication system architectureWorking knowledge of protective relay application at utility or engineering firms and industrypracticesExperience with EMTP, load flow and short circuit studiesNegative drug test result(s)Compensation & Benefits : Will be discussed on Telephonic round
Share your Resume, Along with the below details :
Current Salary Compensation :Reason of Leaving :Notice Period and Joining Availability :Residence Status : Like Any Green Card Golder / US CitizenCandidates must be legally authorized to work in the Country in which they reside and be able to have no restrictions to travel in-between Canada and the USA as needed)Regards,
Team Recruitment
