Practice Manager

We are looking for a Practice Manager to lead our Temecula location for La Jolla Cosmetic Med Spa!

Reports to: Regional Manager

Job Classification: Exempt

Job Type: Full-Time

About Us:

Best Self Aesthetics’ mission is to empower clients to feel like their best self by providing non-invasive, elective, aesthetic face & body services. The aesthetic journey can be a confusing, intimidating and (let’s be real) painful process. We pride ourselves on providing the best results, best experience with the best people. Our patient satisfaction is proven with thousands of patient-verified reviews at our facilities.

We are the 13th largest account in the country(1). We have five locations under our two brands – La Jolla Cosmetic Medical Spa in La Jolla & Carlsbad, California, and RejuvenationMD in Bellingham, Burlington and Bothell, WA – with more locations on the way. We have the best of both worlds: an entrepreneurial, highly-autonomous work environment with the stability of a highly-profitable, medium-sized (>100 employees) company. We are well-funded by respected investors, and we are on an exciting expansion journey to become the leading national brand in the medical aesthetics industry.

Company Values:

• We are Patient Obsessed
• We do the Right Thing
• We Work as Team
• We go the Extra Mile
• We Spread Joy

Job Purpose

• : Ensure your site hits their revenue goals.
• : Achieve patient satisfaction goals.
• Achieve employee satisfaction and minimize employee turnover.

Supervisory Responsibilities:

• Monitor and exceed goals for performance and deadlines in ways that comply with the company’s plans and vision.
• Organize workflows and ensure that employees understand their duties and delegated tasks.
• Monitor employee productivity and provide ongoing constructive feedback and coaching.
• Be the voice of the on-site staff; escalate on-site issues & process improvements.

Duties/Responsibilities include (but are not limited to):

• Screen and interview candidates for active and anticipated job openings for all Admin and Clinical roles and oversee onboarding process.
• Actively play key roles and be present on the floor with employees to develop a high performing team and build a strong patient base and brand awareness
• Partner with marketing on initiatives to achieve new patient acquisition goals and existing patient visits
• Conduct performance evaluations and provide feedback.
• Monitor team performance against KPIs.
• Implement strategies to improve performance.
• Provide direct hands-on training and educational materials to all staff.
• Ensure legal obligations are always met.
• Actively handle patient complaints and concerns in a timely manner.
• Facilitate and lead on-site team meetings and 1x1s to drive engagement and provide ongoing coaching for employee development.
• Actively participate and engage in quarterly leadership meetings / company events, outings, or trainings.
• Train, coach and grow team members to achieve standards set by management .
• Train and develop team members to grow within the company.
• Lead staff huddles and one-on-one meetings with team members to review site goals performance and productivity
• Provide regular business recaps & solution-based feedback to leadership.
• Ensure we have a high-performance culture, which includes urgency around staffing decisions.
• Partner with manager to implement and execute processes on-site.
• Ensure all employees are achieving expectations on daily, weekly, monthly, and quarterly basis.

Required Skills/Abilities:

• Familiarity with company policies and legal guidelines of the field.
• Ability to learn a variety of job descriptions.
• Excellent communication and interpersonal skills.
• Outstanding organizational and leadership skills.
• Good knowledge of MS Office.

Education and Experience:

• High school diploma; BS/BA in management or relevant discipline preferred.
• Experience in managing teams to achieve high performance required
• 5 years of relevant experience in the medical or spa industry, luxury retail, hospitality, or similar industry
• Diploma/Certificate in first line management or relevant field preferred.

Physical Requirements:

• Must be able to lift up to15 pounds at a time.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged periods of standing for up to 8 hours at a time.

Travel & Schedule Required:

• Potential travel to other sites on an as-needed basis.
• Must be willing to work a flexible schedule to accomplish all major responsibilities; This includes weekdays, evenings and weekends. Specific hours will vary by location.

EEO Statement:

We are an Equal Opportunity Employer where all employment is decided on the basis of qualifications, merit, and business need. We are serious about building a team that represents a variety of backgrounds, voices, and skills. The more inclusive we are, the better our work will be.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Benefits:

• 401(k) employer match
• 100% Employer-Sponsored Health Insurance Option* plus Dental, Vision, and Life.
• Employee discount
• Company-Paid Holidays and Paid Time Off

Job Type: Full-time

Pay: $75,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Temecula, CA 92592 (Required)

Work Location: In person

Salary : $75,000 - $125,000