Service Delivery and Quality Control Manager

Company Overview

Best Services Of Oconee is a family-owned and operated business dedicated to providing top-notch HVAC services to our customers. We are a rapidly growing company seeking an experienced HVAC Service Operations Manager to join our team.

About the Role:
This position will oversee the daily operations of our service department, ensuring optimal performance and high customer satisfaction levels. The ideal candidate will have a strong technical background in HVAC systems, superior customer service skills, and the ability to lead and manage a diverse team.

Key Responsibilities:

• Oversee and manage the day-to-day operations of the HVAC service team, ensuring quality, timely, and efficient service delivery to all customers.
• Track performance and report on key financial metrics.
• Lead, mentor, and develop a team of HVAC technicians and service staff.
• Coordinate service schedules, ensure timely completion of projects, and handle logistics for HVAC system repairs, installations, and maintenance.

Requirements:

• 5 years of experience in the HVAC industry, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of HVAC systems, troubleshooting, diagnostics, and repair procedures.
• Proven ability to build and manage high-performing teams and work in a fast-paced, multitasking environment.
• Excellent communication and interpersonal skills, with the ability to work well with customers, team members, and management.
• Proficiency in service management software and standard office applications.
• Ability to plan and manage resources effectively and efficiently.