What are the responsibilities and job description for the Customer Service Representative position at Best Virginia Heating and Cooling?
You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.
About Us
We keep on growing because we only hire the best, and our customers love us for it. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
The Big Ask
Reporting directly to the Customer Service Team Leader, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.
Key Tasks
- You will need to learn the call script in order to sound professional and authentic when speaking with our customers.
- Participate in training so that you grow and develop as a professional.
- Maintain and update our customer database with complete and accurate information.
- Maintain communication with dispatch and your manager.
- Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
- Must be hungry, humble, smart, and coachable.
- You will need to prioritize meticulous note taking.
- Must be detail-oriented.
- The hours are M-F 9:00-5:30 PM, with a rotating Saturday shift.
Why Choose Best Virginia Heating and Cooling
- Competitive pay – $18 to $20 per hour Incentive
- Medical Insurance – We pay 100% for you for health, dental, & vision.
- Work life balance – Thirteen (13) days Paid Time Off
- 401k Plan – 3% match at 100% and additional 2% is matched at 50%.
- Latest Technology – Laptop & access to integrated software.
- Paid Training – Nexstar, Praxis, and Lennox U
If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, please apply via really.
Equal Opportunity Employer
Requirements
- Employment Type: Full-time
- Work Hours: 40 to 50 hours work
- Required Education: High school or equivalent
- Required Experience: Entry level(2) years
Salary : $18 - $20
