What are the responsibilities and job description for the Automotive Service Advisor position at Best West Tire & Service?
Overview
We are seeking a dedicated and knowledgeable Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through the service process while ensuring a high level of customer satisfaction. You will leverage your automotive expertise to assess customer needs and recommend appropriate services, all while fostering a positive relationship with clients.
Duties
- Greet customers promptly and professionally, providing exceptional customer service throughout their visit.
- Conduct thorough assessments of customer vehicles and understand their service needs, including brake repair, tire service, and other automotive diagnostics.
- Prepare detailed service estimates and communicate the necessary repairs or maintenance to customers clearly.
- Write service orders accurately and maintain organized records of customer interactions and transactions.
- Handle cash transactions responsibly and ensure accurate cash handling practices are followed.
- Collaborate with mechanics and technicians to ensure timely completion of services while maintaining quality standards.
- Follow up with customers post-service to ensure satisfaction and address any additional concerns or questions they may have.
- Stay updated on automotive sales trends, new products, and services to provide informed recommendations to customers.
Experience
- Previous experience in automotive sales or as a service advisor is preferred.
- Strong background in customer service with excellent communication skills.
- Familiarity with automotive diagnostics and repair processes is essential.
- Experience in service writing is a plus, along with knowledge of cash handling procedures.
- A general understanding of mechanical systems and components will enhance your ability to assist customers effectively.
Join our team as an Automotive Service Advisor where your expertise will make a difference in our customers' experiences!
Job Type: Full-time
Pay: $68,767.00 - $100,001.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Shift:
- 10 hour shift
Work Days:
- Monday to Friday
- No weekends
Ability to Commute:
- Colorado Springs, CO 80917 (Required)
Ability to Relocate:
- Colorado Springs, CO 80917: Relocate before starting work (Required)
Work Location: In person
Salary : $68,767 - $100,001