What are the responsibilities and job description for the Front Desk Associate position at Best Western Ambassador Inn & Suites?
Best Western Ambassador Inn & Suites is seeking individuals with an upbeat attitude for PM Shift (3pm-11pm). Ideal candidates enjoy interacting with people. These positions are year round Full time, hours will increase as business dictates.
Starting wage: $13.50 - $14.00 per hour depending on experience.
Both: Full time available
Responsible for the Guest Services
· Answer incoming phone calls.
· Reserve and confirm guest reservations for individuals and/or groups that are requested, process cancellations, revisions, and information updates on changes.
· Promptly greet guests in a friendly and professional manner.
· Complete guest registration process, issue unit keys while ensuring the security of the guests personal information
· Provides hotel information and any area attractions details and directions.
· Accurately process all credit card transactions in accordance with established procedures.
Complete shift reports.
· Complete check in / check-out procedures, verifying that the correct charges and credits are posted to the corresponding guest folio, thank the guest and invite them to return again.
Maintain positive relationships:
· Provides excellent service with an upbeat positive attitude and friendly smile, responds appropriately to guest inquiries and concerns to ensure total guest satisfaction. Resolve guest issues in effort to improve the guest experience. Promotes team work through daily communications and coordination with other departments.
· Team player: Be responsive to the needs of our guests, other employees and all we come into contact with on the job, be respectful in every way; deliver a great experience.
Performs other duties as needed
Ideal candidate should have the following:
· Basic computer skills.
· Be able to handle all types of guest interactions.
· Have the ability to be upbeat and engage with every guest and co-workers with a positive attitude.
· Ability to work varying schedules to reflect the business needs of the hotel.
· Multi-task and be pro-active in taking on other tasks.
- Stand for up to 8 hours.
· Must be able to work weekends and holidays.
· Must have dependable transportation
Job Type: Full-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Experience:
- Front desk: 1 year (Preferred)
Language:
- English (Required)
Work Location: In person
Salary : $14 - $14