What are the responsibilities and job description for the Hospitality Front Desk Agent position at Best Western Capital Helena?
Overview:
We are seeking a Front Desk Agent to join our team in providing exceptional guest services at our property. The ideal candidate will have a passion for hospitality and excellent communication skills.
Duties:
- Greet guests warmly and provide outstanding customer service at the front desk
- Check guests in and out efficiently, ensuring all their needs are met
- Handle guest inquiries and resolve any issues promptly and professionally
- Manage reservations and assist with room assignments
- Operate phone systems and direct calls to the appropriate department
- Maintain a neat and organized front desk area
Experience:
- Previous experience in a front desk or guest services role is preferred
- Knowledge of hotel or resort operations is a plus
- Multilingual abilities are advantageous for interacting with diverse guests
- Familiarity with hospitality management software is beneficial
- Strong communication skills and a friendly demeanor are essential
Join our Montana family environment where you can have fun while your customer service skills shine while creating memorable guest experiences.
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Benefits:
- Flexible schedule
- Free parking
- Paid jury duty
- Paid time off
Schedule:
- Day shift
- Evening shift
- Holidays
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
- Night Shift (Preferred)
- Day Shift (Preferred)
Ability to Commute:
- Helena, MT 59601 (Required)
Ability to Relocate:
- Helena, MT 59601: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $16
