What are the responsibilities and job description for the Front Desk Agent/Night Auditor position at Best Western Carlton Suites?
Job Description
- Maintains an inventory of vacancies, reservations and room assignments.
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
- Knows room locations, types of rooms available, and room rates.
- Registers arriving guests and assigns rooms.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
- Coordinates guest room maintenance work with the engineering and maintenance division.
- Uses persuasive selling techniques to sell rooms and to promote other services of the hotel.
- Knows daily activities and meetings taking place in the hotel.
- Reports any unusual occurrences or requests to the manager.
- Manages and resolves all guest complaints in a professional and courteous manner.
- Processes guest check-outs and handles monetary transactions.
- Maintains customers’ privacy.
- Maintains a high level of professional appearance and demeanor.
- Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
- Run Night Audit and close the Credit Card Batch.
- Tracks room revenues, occupancy percentages, and other front office operating statistics. Prepares summary of cash, check, and credit card activities, reflecting the hotel’s financial performance for the day.
- Posts room charges and room taxes to guest accounts. Processes guest charge vouchers and credit card vouchers.
- Verifies all account postings and balances.
- Summarizes results of operations and prepares reports for management.
- Performs other duties as assigned.
Job Type: Part-time
Pay: $11.00 - $13.00 per hour
Expected hours: 24 – 40 per week
Schedule:
- 8 hour shift
- Evening shift
- Night shift
- Overnight shift
- Weekends only
Experience:
- Hotel: 1 year (Required)
Ability to Commute:
- Birmingham, AL 35209 (Required)
Work Location: In person
Salary : $11 - $13