What are the responsibilities and job description for the Hotel Front Desk Clerk position at Best Western Cooperstown?
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!Compensation:
$15.50 - $16 hourly
Responsibilities:- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
- Handle customer complaints as necessary
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- Perform regular bookkeeping duties: make sure hotel guest information is current and correct
- Communicate with housekeeping to make sure guest rooms are ready
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- Comfortable taking telephone calls and mitigating stressful situations
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- High school diploma, GED, or equivalent
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
Busy hotel in Cooperstown, New York by the Dream Park needs lots of good employees for the season. Come join the team!
Salary : $16 - $16