What are the responsibilities and job description for the Front Desk Agent position at best western dodgeville inn & suites?
Job Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team at [Best western inn & suites]. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a welcoming atmosphere. The ideal candidate will have a passion for hospitality and possess strong communication skills to manage guest inquiries and requests efficiently.
Duties
- Greet guests upon arrival with warmth and professionalism, ensuring a positive first impression.
- Manage the check-in and check-out processes smoothly, including handling reservations and payments.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Address guest concerns or complaints promptly and effectively, striving for complete satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are balanced at the end of each day.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are prepared to high standards.
- Answer phone calls with excellent phone etiquette, assisting callers with inquiries or reservations.
- Uphold hotel policies and procedures while maintaining a professional demeanor at all times.
Qualifications
- Previous experience in hospitality management or front desk operations is preferred.
- Strong understanding of customer service principles and practices within the hotel industry.
- Familiarity with hotel management systems and phone systems is advantageous.
- Excellent communication skills, both verbal and written, with an emphasis on phone etiquette.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
- A positive attitude with a commitment to providing outstanding guest services in a fast-paced environment.
- High school diploma or equivalent; additional education in hospitality management is a plus.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Expected hours: 30 per week
Benefits:
- Employee discount
- Health insurance
Schedule:
- Morning shift
Ability to Commute:
- Dodgeville, WI 53533 (Required)
Ability to Relocate:
- Dodgeville, WI 53533: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14