What are the responsibilities and job description for the Front Desk Agent position at Best Western Empire Towers?
Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Maintain a clean and organized front desk area
- Assist with reservations and cancellations
- Process payments and maintain accurate records
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Requirements:
- Previous experience in guest services or front desk role preferred
- Knowledge of hospitality management or hotel operations is a plus
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using phone systems and handling phone etiquette
- Excellent problem-solving abilities
- Ability to work well under pressure in a fast-paced environment
- Flexibility to work various shifts, including nights, weekends, and holidays
- Fluency in multiple languages is an asset
If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests.
Job Types: Full-time, Part-time
Pay: $12.00 - $14.00 per hour
Benefits:
- Employee discount
- Free parking
- Paid time off
Schedule:
- 8 hour shift
Work Location: In person
Salary : $12 - $14