Hotel Front Office Manager

Job Summary
The Hotel Front Office Manager plays a crucial role in ensuring the smooth operation of the front desk and guest services at our esteemed hotel. This position is responsible for overseeing daily front office activities, managing staff, and providing exceptional customer service to enhance the guest experience. The ideal candidate will possess strong leadership skills, a passion for hospitality, and a commitment to maintaining high standards of service.

Duties

• Supervise and coordinate front desk operations, ensuring efficient check-in and check-out processes.
• Manage and train front office staff, fostering a positive work environment and encouraging professional development.
• Address guest inquiries and resolve issues promptly to ensure satisfaction.
• Oversee night audit procedures to ensure accurate financial reporting and compliance with hotel policies.
• Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
• Implement and uphold hotel policies regarding guest services and operational procedures.
• Utilize phone systems efficiently to manage reservations, inquiries, and communications with other departments.
• Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.

Skills

• Strong background in guest services with a focus on customer satisfaction.
• Bilingual abilities are a plus for enhancing communication with diverse guests.
• Experience in resort or hotel management is highly desirable.
• Proficient in night audit processes and financial reporting.
• Familiarity with phone systems used in hospitality settings.
• Excellent interpersonal skills with the ability to lead a team effectively.
• Strong organizational skills and attention to detail in managing front desk operations.
• A genuine passion for hospitality and creating memorable experiences for guests.

Job Type: Full-time

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

• Employee discount

Schedule:

• 10 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel management: 1 year (Required)

Ability to Commute:

• Firestone, CO 80504 (Required)

Ability to Relocate:

• Firestone, CO 80504: Relocate before starting work (Required)

Work Location: In person

Salary : $21