What are the responsibilities and job description for the Hotel Front Desk Clerk/Night Auditor position at Best Western Hotels and Resorts?
Job Summary
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional customer service and ensuring smooth operations during the night shift. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to handle guest inquiries efficiently.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage check-in and check-out processes efficiently.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest accounts and transactions.
- Perform night audit duties, including balancing accounts and generating reports.
- Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
- Utilize phone systems effectively to manage incoming calls and messages.
- Assist in maintaining hotel security protocols during night hours.
- Collaborate with other hotel departments to ensure guest satisfaction.
Experience
- Previous experience in hospitality or customer service roles is preferred.
- Familiarity with hotel management systems and front desk operations is a plus.
- Multilingual abilities are highly desirable to enhance guest relations.
- Strong phone etiquette and proficiency in handling phone systems are essential.
- Experience with night audit processes is beneficial but not mandatory.
Join our team and contribute to creating memorable experiences for our guests while developing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 24 – 32 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15