What are the responsibilities and job description for the Guest Service Agent position at Best Western Inn of Los Gatos?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. As a Guest Service Agent, you will play a crucial role in enhancing the guest experience and maintaining the high standards of our establishment.
Duties
- Greet and welcome guests upon arrival with a friendly demeanor.
- Manage front desk operations including check-ins and check-outs efficiently.
- Handle guest inquiries and resolve any issues or complaints promptly.
- Maintain accurate records of guest information and reservations using hotel management software.
- Conduct night audits as required, ensuring all financial transactions are processed accurately.
- Provide information about hotel services, local attractions, and amenities to enhance guest satisfaction.
- Operate phone systems to manage incoming calls with professionalism and courtesy.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for occupancy.
- Uphold hotel policies and procedures while maintaining confidentiality of guest information.
Skills
- Strong background in hospitality management or related fields is preferred.
- Excellent customer service skills with a focus on guest satisfaction.
- Proficient in front desk operations and hotel management software.
- Familiarity with night audit procedures is an advantage.
- Bilingual abilities are highly desirable to cater to diverse guests.
- Exceptional phone etiquette and communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Attention to detail with strong organizational skills.
Join us as we strive to create memorable experiences for our guests through outstanding service!
Job Types: Full-time, Part-time
Pay: $20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evenings as needed
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Nights as needed
- Night shift
- Overnight shift
- Weekends as needed
Ability to Commute:
- Los Gatos, CA 95032 (Required)
Ability to Relocate:
- Los Gatos, CA 95032: Relocate before starting work (Required)
Work Location: In person
Salary : $20